It happened six years ago, with the company calling it "human error." This isn't the first time TVG has crashed on Derby Day. Few were actually counting on the eventual winner to do much, meaning all of the handle coming in on likelier favorites would've went to the house. With 80-1 longshot Rich Strike winning, it was a massive missed opportunity for the company. We have identified the cause, a technical issue related to a third-party service provider, and are actively making changes to our platform to ensure better performance moving forward." The issues our app incurred on Saturday did not meet those expectations. TVG takes seriously its place within the racing community and the responsibility it has to deliver the very best fan experience. "We understand and appreciate that the service interruptions we experienced Saturday were frustrating to many of our valued customers and we will be communicating directly with those affected customers over the course of the coming days. ![]() ![]() On Monday, TVG released the following statement: "We are working to resolve the problems and apologize for the inconvenience."Īt time of publish, the tweet had over 200 comments in the replies. "We are aware that some customers are experiencing issues with our wagering platform," the tweet read. 2022 Kentucky Derby Best Bets: Our Staff's Top Picks, Longshots, Exotics & More Read now
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